Heartis Brookfield

Heartis Village Brookfield has received mixed reviews from residents and their families. Many praised the facility for its beautiful and modern design, friendly and helpful staff, and a variety of activities and amenities such as libraries, a gym, a theater, and daily activities. The food was generally well-received, with some exceptions. The care provided, particularly in the memory care unit, was often described as exceptional, with staff members showing genuine care and compassion for the residents. However, there were also several negative reviews. Some former employees described a lack of teamwork and favoritism within the management team. There were also complaints about the facility being understaffed, leading to long wait times for assistance and meals. Some reviewers also mentioned issues with medication management and cleanliness. Several reviewers mentioned that the facility was expensive, but most felt that the cost was justified by the level of care and the amenities provided. Overall, while there were some issues raised, many reviewers expressed satisfaction with Heartis Village Brookfield and would recommend it to others.