Mustang Creek Estates Sachse

The reviews for Mustang Creek Estates - Sachse present a mixed picture. Many reviewers appreciate the facility's home-like environment, friendly and attentive staff, and the concept of smaller houses that create a more intimate setting. The facility is often described as clean, with home-cooked meals and a variety of activities, which some residents and their families find appealing. The staff is frequently praised for their professionalism and caring nature, with specific mentions of individuals who go above and beyond in their roles. However, there are significant concerns raised by other reviewers. Issues such as high staff turnover, inadequate training, and understaffing are common complaints, leading to lapses in care, such as medication errors, lack of timely assistance, and insufficient activities for residents. Some reviewers report poor communication from management and dissatisfaction with the quality of food, describing it as processed and lacking in variety. There are also mentions of inadequate cleaning and laundry services, with some families having to step in to provide these services themselves. Overall, while some families are satisfied and recommend the facility, others express disappointment and frustration, particularly regarding the level of care and management responsiveness. The facility's strengths seem to lie in its community feel and dedicated staff, but it faces challenges in maintaining consistent quality of care and addressing staffing issues.