Where The Heart Is

410 South Norris Street, Burlington, WA 98233
Assisted Living · Memory Care

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For residents and staff
(360) 755-8007
For pricing and availability
(360) 813-6820

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Last updated Mar 24, 2025

About Where The Heart Is

Where The Heart Is is an Assisted Living community in the Burlington area that also offers Memory Care. Estimated costs for this community start at $5,030, which is lower than the cost of care in the Burlington area of $6,391.

Where The Heart Is is a vibrant senior living community nestled in the heart of Burlington, Washington. Known for its warm and welcoming atmosphere, this large community offers residents a unique blend of comfort and care. The surrounding neighborhood is enriched with an array of amenities, ensuring that residents have everything they need close at hand. Just a short stroll away, one can find the Quick Care Clinic for any immediate health needs, and Walgreens pharmacy is conveniently located less than a mile from the community, providing easy access to medications and health essentials.

The community is committed to delivering high-quality care, with a focus on personalized medical and support services. With a dedicated team, including a Medical Director and a Health Services Director, residents are assured of comprehensive health care services. The staff is trained to provide 24-hour supervision, medication management, and specialized memory care programming, ensuring the well-being of each resident. The community also emphasizes the importance of non-pharmacological approaches to care, fostering an environment where residents can thrive emotionally and spiritually.

Residents of Where The Heart Is benefit from an array of community amenities designed to enhance their daily lives. The property features a beautiful courtyard, a theater, and vibrant gardens that serve as a certified Monarch butterfly habitat, inviting residents to explore and engage with nature. Activities such as movie nights, fitness programs, and resident-run initiatives foster a sense of community and belonging. The community's focus on engaging programs and events ensures that every resident can find joy and companionship.

The neighborhood surrounding Where The Heart Is offers a delightful mix of dining and leisure options. The Fairhaven restaurant and a nearby Starbucks provide perfect spots for enjoying a meal or a coffee with friends and family. For those who love the outdoors, the area boasts numerous parks and walking paths, ideal for leisurely strolls and enjoying the natural beauty of the region.

Overall, Where The Heart Is stands as a beacon of excellence in senior living, offering a nurturing environment where residents can live life to the fullest. With its comprehensive care services, engaging community activities, and a location rich in amenities, it is a place where residents truly feel at home.


AI-generated description based on Seniorly's proprietary data. Contact a Seniorly representative to learn more.

Pricing for Where The Heart Is

starts from
$5,030/mo
Estimated starting prices by room type
Studio$5,030/mo
Private Room$5,260/mo
One Bedroom$5,850/mo

Your monthly costs at Where The Heart Is will vary depending on room type and the level of care needed. Click the button above to connect with your Seniorly Local Advisor for more accurate pricing.

Reviews for Where The Heart Is

9.3
Seniorly Community Score
Based on Seniorly's proprietary scoring, including 51 reviews across the web.

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a Seniorly representative for details.
The reviews for "Where the Heart Is" Assisted Living and Memory Care facility present a mixed picture. Many reviewers praise the facility for its caring and compassionate staff, warm and welcoming environment, and well-maintained premises. Several families express gratitude for the support and care provided to their loved ones, highlighting the sense of community and the facility's home-like atmosphere. Positive comments also mention the helpfulness of the marketing director and the flexibility of the staff in accommodating residents' needs. However, there are significant criticisms as well. Some reviewers report a decline in the quality of care, citing issues such as staff shortages, inadequate training, and poor management. Concerns about cleanliness, lack of medical supervision, and unfulfilled promises regarding services are also mentioned. A few reviews describe distressing experiences, including neglect of residents' health needs and poor communication between staff and administration. The facility's food quality and activities program receive mixed feedback, with some residents enjoying the offerings while others find them lacking. Overall, while "Where the Heart Is" receives commendations for its compassionate staff and community feel, there are notable concerns about management, staffing, and service delivery that potential residents and their families should consider.
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Reviews left on Seniorly
Overall rating
Mari R
October 2024
Our family member entered in assisted living and graduated to memory care over a period of a year and a half. During that time, the facility changed directors (and other key staff) twice, and the quality of care deteriorated dramatically. There was constant turnover of caregivers, many of whom were inadequately trained. As time went on, there were shortages of caregivers. Activities were limited as the one individual responsible kept being diverted to caregiving. Transportation services were not provided for months. The quality of foods changed as well, and we found it virtually inedible. When we raised these issues with (new) mangement, there was no response, just indifference. We cannot recommend, look elsewhere.
... Read More

Mary A
March 2024
There is a pronounced difference in care between full pay and Medicaid residents. Our family member was treated well when on private pay and quality of care has consistantly gone down since on medicaid alone. Rates were re-evaluted every six months with price increases while on private pay. Constantly being called to bring snacks, drinks and supplies. Changed details of original contract due to "changes in care needs". Would never place another family member here.
... Read More

Care offered at Where The Heart Is

Care services

  • Dementia waiver
  • Mild cognitive impairment
  • Medication management

Amenities at Where The Heart Is

  • Furnished
  • Emergency Alert System
  • Move-in coordination
  • Concierge
  • Set menu
  • Meal preparation and service
  • Professional chef
  • Community-sponsored activities
    Bible study group, Current events club, Cards / pinochle club, Quilting or sewing club, Happy hour, Cooking classes, Live dance or theater performances, Holiday parties, Dances, Art classes, Has karaoke, Trivia games, Has birthday parties, Wine tasting, Has cooking club, Walking club, Has wii bowling, Has garden club
  • Faith Based
    Christian services, Protestant services, Devotional activities on site
  • Special dietary restrictions
    Pureed meals, Low / No Sodium

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Seniorly Neighborhood Insights for Burlington, WA (98233)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

Total population: 15,609

35% of population is 50+ years old, 17% is 65+ years old
The poverty rate is 6% higher for this region compared to the Washington state average, which is 9%

Diversity

1% of population identify themselves as Black, 3% as Asian, 28% as Hispanic, and 76% as White

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