As the DRC for assisted living and memory care I am very proud of the staff and how they stepped up and assisted all the residents during the storm and power outage. We had staff that volunteer to stay extra shifts. We had staff that were off that came in to assist. I am extremely blessed and proud to be a part of this team that no matter what is put before them they will always put the residents first. It truly shows how much they love the residents and the community. Allow us to care and love on your loved one when they need care.

The memory care unit stands out for its excellent care and engaging programs. However, there are some concerns. Communication issues and lapses in care have been reported by some residents' families. Additionally, dissatisfaction with housekeeping and personal care services has been voiced. Despite these, I still recommend Belmont Village West University. Its convenient location, quality of care, and commitment to improvement are appreciated.

The facility is spotless, set in beautiful surroundings that just add to the charm. The staff? Absolutely wonderful – kind, professional, and always there when needed. The level of care provided is outstanding, with a genuine dedication to residents' well-being. Plus, the activities, especially those for residents with dementia, are fantastic. And let's talk about the food – it's like dining in a top-notch restaurant! While it's a bit pricey, the quality of care and amenities justify the cost for me.

Eagles Trace is the best decision my mother could have made. She feels safe and is getting to know her neighbors. So friendly and helpful! She loves the food choices and the friendly atmosphere. Highly recommend!

Eagles Trace has helped my family feel so much better about our mother's safety and happiness. As soon as I heard that all the security guards on the property were all trained in Emergency response, I was sold. My mom loves the food and the neighbors and the staff is caring and helpful.

When families make decisions to place their loved ones in a facility, research is very important and word of mouth is valuable. The Heritage staff (most) are Dedicated and Caring, and their are a few that Simplifies Excellence, Loyalty, Dedication and years of employment with the Heritage; There are activities and entertainment, and management keeps family members informed; The heritage is definitely not without it's flaws, I can report that only once in the year and one month that my mom has been a resident, she did not receive proper care this was a Saturday morning when I visited her, the Caregiver provided minimal to No care; I've never seen her, again; Sometimes, her bathroom is untidy, The carpet has a Dirty odor, always! I use plugins, A few times her laundry has reeked of urine, and her clothes misplaced or lost. When I've reported these issues the staff follows up immediately; My mom likes the food and enjoys entertainment; She's happy and I'm satisfied for now. Thank U DB