The Reserve At Royal Oaks - CLOSED

The Reserve at Royal Oaks has received mixed reviews from residents and their families. Many praise the friendly and professional staff, who are said to be attentive and caring towards the residents. The environment is described as clean and pleasant, with a good ratio of nurses to residents. The facility is well-designed, with private bathrooms for each room and easy access for everyone. Activities are provided throughout the day and the in-house laundry service is appreciated. However, some reviewers have raised concerns about sudden price increases and the quality of care relative to the cost. There are also complaints about the food and instances of residents' belongings going missing. Despite these issues, many reviewers would recommend the Reserve at Royal Oaks, particularly for its memory care services. The marketing director, Crystal Xixitla, is singled out for her personable and knowledgeable approach. The community is also praised for its communication with families and its efforts to keep residents active and engaged. However, some reviewers felt the facility was too large and hospital-like, preferring a more homey environment. Overall, while there are some negative reviews, the majority of feedback for the Reserve at Royal Oaks is positive, with many reviewers expressing satisfaction with the level of care provided to their loved ones.