The Reserve At Royal Oaks - CLOSED

The reviews for The Reserve at Royal Oaks and Colonial Oaks Westchase present a mixed picture of these memory care facilities. Many reviewers praise The Reserve at Royal Oaks for its professional and compassionate staff, highlighting individuals like Crystal Xixitla and Lydia Baker for their dedication. The facility is described as clean, well-designed, and offering a variety of activities that engage residents. Some families express relief and gratitude for the care their loved ones receive, noting improvements in their well-being and the supportive environment. However, there are significant concerns raised about The Reserve at Royal Oaks, particularly regarding communication issues and restrictive policies allegedly enforced by the director, Lydia. Complaints include missing personal items, lack of notification about hospitalizations, and a steep price increase. Some reviewers describe the facility as expensive for the quality of care provided. Colonial Oaks Westchase receives commendations for its compassionate staff and the positive impact on residents' lives. Families appreciate the attentive care and the facility's efforts to create a vibrant, engaging environment. However, there are serious allegations about inadequate medical care, with one reviewer attributing a family member's death to untreated bed sores. Overall, both facilities are recognized for their caring staff and efforts to provide a supportive environment, but they face criticism for management practices and specific care issues. Potential clients are advised to weigh these factors carefully when considering these facilities for their loved ones.