The Reserve At Royal Oaks - CLOSED

The reviews for The Reserve at Royal Oaks and Colonial Oaks Westchase present a mixed picture of these memory care facilities. Many reviewers praise The Reserve at Royal Oaks for its caring and attentive staff, highlighting individuals like Lydia, Crystal Xixitla, Dominique, Ty, and Jodi for their professionalism and compassion. The facility is described as clean, well-designed, and engaging, with activities that keep residents active and social. Some reviewers appreciate the personalized care and the community's welcoming environment, noting that it feels like an extension of home rather than a business. However, there are significant criticisms as well. Some reviewers express dissatisfaction with the high costs, alleging that the quality of care does not match the expense. Complaints about restrictive policies, missing personal items, and poor communication, particularly regarding medical emergencies, are also noted. Concerns about the director's management style and the facility's outdated appearance are mentioned, though the staff's dedication is often seen as compensating for these shortcomings. Colonial Oaks Westchase receives similar mixed feedback. Positive reviews commend the compassionate and attentive staff, who are seen as going above and beyond in caring for residents. The facility is described as bright, clean, and filled with positive energy. However, there are serious concerns about inadequate medical care, with one reviewer attributing a family member's death to a neglected bed sore. Despite these issues, many families express relief and satisfaction with the care provided, emphasizing the peace of mind they experience knowing their loved ones are well cared for.