If giving zero stars were an option, I would give that, without hesitation! Please, do not leave a loved one at this place. I should've listened to the reviews before sending my dad to this awful place.
Also, please do not trust the positive reviews, they are just made up!
I was there every day, sometimes twice a day since it was nearby my work, and every time I was visiting my dad, there was an issue, which I would address with staff, however, nothing was ever done to address my concerns.
My dad was not ready to be released but he couldn't bear to stay there any longer, here is a list of a few things that made his stay so miserable:
-When he arrived, he was dumped in his room. Nobody was there to guide him, there was no nurse, doctor, or any staff. He was not seen by any one until the next day.
- He was not able to walk and needed help to go the bathroom, a couple of times he called the nurse for assistance, but they never came and he ended up soiling himself!
- One day they left him in the wheelchair and he wanted to go back to bed to sleep at night. He called the nurse and after a couple of hours of waiting he decided to go and look for help and he got scolded for being in the middle of the night roaming around the hallways!
- He was there for two weeks and got only 3 showers, and only because I had to chase the nurse and CNA and ask them not to forget to help him shower. On several occasions, I reminded them that it was shower day and wanted to make sure he would get one, they never showed up.
- The temperature in the rooms cannot be controlled and either he was super hot or super cold and once again getting someone to help him was impossible.
- Every time that I was there I had to empty the urinal because no one else would do it for him.
- They never cleaned the bathroom and it was just gross.
- The water pressure in the bathroom was a joke, I complained several times about it and they "fixed" it with the same results.
- Most of the nurses are temps and they do not know anything about the patients, procedures, rules, etc. One of them tried to help but couldn't do much, the other ones showed little to no concern for my father, who was in their care.
- The nurses and CNAs rarely come when they are called but you can find them in the "lounge" room chit-chatting, and giving attitude when you need them.
- My dad had several arguments with the nurses because they did whatever they wanted and wouldn't listen to my dad. He was there because he fell and needed to get back on his feet but mentally he is a sharp person.
- I asked to talk to a manager and they didn't even give me her/his name so I was not able to complain to anyone.
- The place reeks! Thank God we need to wear masks so visitors do not need to smell the strong urine smell that permeates the building.
- The food was not acceptable, there were several items that were borderline inedible. My dad didn't get coffee or milk with his breakfast even though it say on the ticket that it was part of his breakfast.
- In general, the staff is not compassionate, caring, or trustworthy.
- There is no order, no one in charge, and no one who you can really trust.
- I talked to a couple of patients and they complained about what a terrible place it is and how the staff does not care about them, so I am sure this is not an isolated incident (again, I should have listened to the reviews).
My father was hesitant to even let me voice concerns for fear of retaliation from staff. This should never be the case when leaving a loved one in the care of alleged healthcare professionals. My dad is a positive person, always joking but he was very depressed while being at The Broadmoor, and I was sad and stressed out, no one has to go through this!
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